Shipping Insurance Policy
'4 My Parcels Protection Guarantee'
We now offer ‘4 My Parcels Protection Guarantee’ for all your shipments. This shipping insurance is administered by our internal team to quickly resolve carrier-related delivery issues.
We highly recommend this insurance for all orders using Ground transport shipping options (USPS ground advantage, UPS ground etc.) and especially when time-sensitive items for your child are in transit. For a small cost, this insurance can help provide peace of mind when confronted with what is, unfortunately, now more frequent carrier-related issues. As a reminder, our shipping policy states that we are not responsible for parcel issues that are a result of the carrier including delivery delays, damages, or lost parcels.
Get a full refund if your order doesn’t arrive as described, including loss or damage in transit. The policy covers the following:
- Delivery delay: $7 refund issued to you if your package is not delivered within 2 business days of the expected delivery date at checkout** (based on all available tracking information.)
- Damage: Claim for up to the full value of your purchase for carrier handling damages to your items in transit.
- Clear Photos of the following are required:
- Shipping label
- Damaged box
- Damaged product
- Product lot numbers may be requested to verify product authenticity
- Loss: Claim for the full value of your purchase if your package is not delivered and deemed lost by the carrier (based on tracking information 5 full business days after the expected delivery date.)
Simply email: info@4mytots.com with your order number to easily resolve your package issues if any of the above happens. We can resolve most issues within 24-48 business hours without unnecessary ‘back and forth’ emails. Any required refunds will be issued to the method of payment used when the order was placed.