4 My Parcels Protection

Protection for carrier-related delivery problems

We know how important your order is, especially when you need formula or other baby essentials on time and in good condition.

4 My Parcels Protection is our in-house protection program designed to help resolve certain carrier-related delivery problems quickly and with minimal back-and-forth.

Protection is available as a small optional charge at checkout. Carrier-related claims for loss, damage, or qualifying delivery delays are only covered when 4 My Parcels Protection was purchased with the order.

What 4 My Parcels Protection Covers

Delivery Delay
If your package arrives more than 2 business days after the estimated delivery date shown at checkout, we'll issue a $7 refund based on the available carrier tracking information.*

Damage in Transit
If your items are damaged due to carrier handling, you may claim up to the full purchase value of the affected items.

To help us resolve the claim quickly, please provide clear photos of:

• The shipping label
• The damaged shipping box
• The damaged product

We may request the product lot number when needed to verify the item.

Lost Package
If your package has not been delivered and the carrier is unable to locate it, you may claim up to the full purchase value of the affected order.

We generally allow the carrier time to investigate and attempt to locate the package before processing a lost-package claim. Tracking information and any carrier investigation will be considered when determining whether a package is lost.

How to Request Assistance

If you experience a qualifying carrier-related problem, email info@4mytots.com with your order number and a brief description of the issue.

Our team will review the available tracking information and help resolve the issue as quickly as possible. We aim to handle most claims with minimal back-and-forth.

Approved refunds are issued to the original payment method used for the order.

Important Information

4 My Parcels Protection applies only to carrier-related delivery issues and must be purchased at checkout with the order.

It does not cover delays or other issues caused by circumstances outside the carrier's normal control, including systemwide carrier disruptions, severe weather, natural disasters, or other force majeure events.

For additional information about shipping, processing times, delivery estimates, and carrier responsibilities, please see our Packing & Shipping Policy.

*Delivery-delay protection is based on available carrier tracking information and does not apply to systemwide carrier disruptions or other excluded events described above.