Refund policy

Returns & Refunds

We want you to order with confidence, but because we sell food products intended for infants and children, we have strict return requirements to protect product safety and quality.

Eligible Returns

We accept returns on eligible non-food items within 30 days of delivery. The 30-day return period begins on the delivery date shown in the carrier's tracking information.

To be eligible, an item must be:

  • New and unused
  • Unopened
  • In the original packaging
  • With all original factory seals intact

We do not accept returns on any food products, including infant formula, baby cereals, snacks, or other edible products.

Please place food and formula orders carefully. All food products are final sale and cannot be returned or refunded due to a change of mind, incorrect selection, or other buyer preference.

How to Request an Eligible Return

To request a return, email info@4mytots.com with:

  • Your order number or the email address used for the order
  • The quantity of eligible, unopened items you wish to return

If your return is approved, we'll provide return instructions and a return shipping label.

Please carefully repack the items to prevent damage during return transit. Whenever possible, you may reuse the original shipping box and packing materials.

Once the return is received and inspected, we'll notify you whether the refund has been approved. Approved refunds are issued to the original payment method, minus applicable original shipping and return shipping charges.

Items returned without prior approval will not be accepted or refunded.

Damaged or Defective Items

Please inspect your order as soon as possible after delivery or pickup.

If an item arrives damaged or appears to have a product defect, please contact us at info@4mytots.com and include photos showing the issue. Providing photos helps us resolve the problem quickly and avoid unnecessary back-and-forth.

Damage caused during shipping

If you purchased 4 My Parcels Protection at checkout and your order is damaged during carrier transit, we'll work with you to resolve the issue promptly. When applicable, we'll replace the damaged item with an identical item using the same shipping service and speed as the original order. If the item is unavailable, we'll issue a refund for the affected item.

Carrier-related damage claims are subject to the terms of 4 My Parcels Protection. Carrier damage or loss is not covered by 4 My Tots when 4 My Parcels Protection was not purchased.

Product defects

If you believe a product itself is defective or arrived with an issue unrelated to shipping damage, please contact us so we can review the situation and determine the appropriate resolution.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • All food products, including infant formulas, baby cereals, snacks, and other edible products
  • Gift cards
  • Clearance items
  • Items specifically identified as Final Sale or sold through our Specials collection

Food products cannot be returned because we cannot verify their storage, handling, or condition after they leave our facility. This policy helps us maintain the product safety and quality standards we expect for the families we serve.

If you're unsure whether an item is eligible for return, please contact us before placing your order at info@4mytots.com.

Exchanges & Order Changes

We do not offer exchanges.

Because we process and ship orders quickly, sometimes within hours of placement, we're generally unable to change product selections or modify an order once it has entered processing.

Please review your cart carefully before completing your purchase, particularly when selecting formula type, stage, size, or quantity.

Refunds

Once an approved return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds are issued to your original payment method, minus applicable shipping and return shipping charges.

After we issue the refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account. We generally recommend allowing 5–7 business days for an approved refund to appear.

If you have questions about a refund, please contact us at info@4mytots.com.

Carrier-Returned Shipments

If a parcel is returned to us because of refused delivery, an incorrect or incomplete address, a customer move, PO Box limitations, or other delivery information that was incorrect or incomplete when the order was placed, any applicable original shipping and return shipping charges may be deducted from a refund.

Additional restocking or handling charges may apply when appropriate.

If a parcel is returned to us because of an issue caused by the carrier rather than information provided by the customer, please contact us so we can review the situation.

Questions?

We're happy to help before you place an order if you're unsure about a product, formula, quantity, or whether an item is eligible for return.

Email info@4mytots.com and we'll respond within 48 business hours, Monday–Friday, 9:00 AM–5:00 PM EST.