Shipping policy
We know your order is important to your family. Our goal is simple: pack your order carefully, ship it promptly, and get it to you in the best condition possible.
All 4 My Tots products are imported from the UK and Europe, stored at our climate-controlled U.S. facility, and shipped to customers from within the United States.
Order Processing & Shipping
Orders placed before 12:00 PM EST Monday–Friday are scheduled to ship the same business day, excluding weekends and recognized shipping holidays.
Orders placed after 12:00 PM EST are scheduled to ship the next business day.
We ship using the carrier, service, and shipping speed selected at checkout. Available shipping options and estimated delivery times are displayed at checkout based on your destination.
Delivery dates shown at checkout are estimates provided by the carrier unless the selected service specifically includes a delivery commitment. These are not controlled or guaranteed by 4 My Tots. Once an order has shipped, actual transit times are determined by the carrier.
Ground services generally provide the most economical shipping option but do not provide a guaranteed delivery date.
If your order is time-sensitive, select a qualifying time-definite air/express service at checkout. Carrier delivery commitments vary by service, destination, and current carrier conditions. Please review the service shown at checkout before placing your order.
Important: Carrier delivery commitments and guarantees are subject to the carrier's current terms, conditions, service availability, and applicable exceptions. A shipping service being described as “Express,” “Air,” or “Expedited” does not by itself mean that the carrier guarantees the delivery date.
We currently ship using UPS and FedEx. We do not ship on weekends or recognized shipping holidays.
Tracking
When your order ships, we send tracking information to the email address or phone number associated with your order, depending on the communication permissions you have selected.
Tracking information may take several hours to become active after the parcel leaves our facility because the carrier must complete its initial scan.
For example, a parcel may leave our facility in the afternoon but not receive its first carrier scan until later that evening.
If tracking has not updated immediately, this does not necessarily mean that the parcel has not shipped.
Our Packing & Quality-Control Process
We have developed our packing and inspection process over many years and take the condition of your order seriously.
Before packing:
- Products are inspected for intact factory seals.
- Products are checked for visible outer-packaging damage.
- Expiration dates are checked.
- Orders are verified against the packing slip.
- Orders are hand-packed by a dedicated team member.
- Packing materials are positioned to minimize movement inside the shipping carton.
- The parcel is checked before it is sealed.
Our goal is to ensure that your order leaves our facility correctly packed, intact, and ready for transit.
Carrier-Related Delays, Losses & Damage
Once a parcel has been accepted by the carrier, transportation and delivery are outside our direct control.
4 My Tots does not assume responsibility for carrier-related delays, lost or missing parcels, or damage occurring during carrier transportation unless 4 My Parcels Protection was purchased at checkout.
This includes issues such as:
- Carrier delays
- Lost or missing parcels
- Carrier-related damage
- Tracking or delivery issues caused by the carrier
We strongly recommend purchasing 4 My Parcels Protection at checkout, particularly for time-sensitive orders, Ground shipments, and Free Shipping orders.
4 My Parcels Protection
4 My Parcels Protection is our in-house shipping protection program designed to provide additional assistance when a carrier-related problem affects your shipment.
Protection:
- Is administered directly by our 4 My Tots team.
- Is available for a small fee shown at checkout.
- Helps cover qualifying carrier-related delays, losses, and damage.
- Allows us to handle qualifying claims directly with you rather than requiring you to navigate the carrier claim process yourself.
- Must be purchased during checkout to apply to the shipment.
If 4 My Parcels Protection is declined at checkout, carrier-related losses, delays, and damage are not eligible for replacement or refund from 4 My Tots.
For complete terms and conditions, please see our 4 My Parcels Protection Policy.
Order Cancellations
Please place orders carefully.
Because formula and baby-food products may be needed quickly, we process and ship orders promptly. Once an order has entered the shipping process or has been shipped, cancellation may no longer be possible.
If an order has already shipped and a cancellation or return is approved, the customer may be responsible for applicable shipping and return-shipping costs.
If we are unexpectedly unable to fulfill your order within our normal processing timeframe, we will contact you by email and, when appropriate, provide a refund.
If There Is a Problem With Your Delivery
Please contact us as soon as possible if there is an issue with your expected delivery.
Email info@4mytots.com and include your order number. We will review the tracking information and help determine the next step.
We respond to customer inquiries within 48 hours during regular business hours, Monday–Friday, 9 AM–5 PM EST.
Shipping to P.O. Boxes
Some carriers and shipping services have limitations when shipping to P.O. Boxes.
Please enter your complete P.O. Box information during checkout so that available shipping options can be determined correctly.
4 My Tots is not responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.
Orders returned to us because of an incorrect or incomplete address may be subject to additional shipping or reshipment charges. If a refund is issued, applicable shipping costs may be deducted from the refund.
Please review your shipping address carefully before submitting your order.
Local Delivery
Local delivery is available only for certain products and locations in the Orlando area.
If local delivery is available for your order, it will appear as an option during checkout. If it does not appear, local delivery is not currently available for your order or location.
In-Store Pickup
We do not currently offer in-store pickup.
International Shipping
We currently offer shipping to Canada on eligible orders.
Applicable duties and charges are included at checkout where indicated.
Need Help?
We understand that formula and baby-food orders can be time-sensitive. If something does not look right with your shipment, please contact us rather than trying to resolve the issue on your own.
We're here to help.