Orders placed by 10 am EST Mon-Fri ship the same day. Delivery date estimates come from UPS and USPS. We recommend UPS Next Day or 2nd Day Air for urgent needs. We assume no liability for carrier-related issues including: parcel damages, lost parcels, or late deliveries and no refunds/replacements will be issued UNLESS shipping insurance has been purchased by the customer. All Baby Foods/Formulas are imported from the UK/Europe.
We ship from within the United States to almost all domestic US locations. All of our products have shipping options from 1-5 business days within the continental US. Delivery times are based on delivery location in the United States and the shipping service you select at checkout. The shipping times shown at checkout are accurate delivery estimates but NOT A GUARANTEE. For Guaranteed delivery times, please select UPS Air options.
Orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. Orders received by 10am EST Monday-Friday ship the same day. You will receive a tracking notification to your registered email when the item leaves our facility. Tracking may take several hours to activate and depends on when carriers complete the 1st scan. For example, parcels leave our facility at 2pm on Tuesday but are not scanned by the carrier until 8pm that night. Regardless, the estimated delivery time provided at checkout is approximately when you should expect your parcel but this is NOT A GUARANTEE.
PLEASE NOTE: WE DO NOT SET DELIVERY TIMES. THEY ARE GENERATED BY THE SHIPPING CARRIER (UPS AND USPS.) WE ASSUME NO LIABILITY FOR LATE DELIVERIES DUE TO CARRIER DELAYS UNLESS SHIPPING INSURANCE HAS BEEN PURCHASED DURING CHECKOUT. SHIPMENTS ALWAYS DEPART OUR FACILITY ON TIME BY 6PM MONDAY-FRIDAY (EXCLUDING HOLIDAYS). IN THE RARE EVENT THERE IS A REASON WE CANNOT FULFILL YOUR ORDER ON TIME, WE WILL NOTIFY YOU BY EMAIL AND/OR REFUND THE ORDER IMMEDIATELY.
We offer various shipping rates to accommodate all of our customers needs. PLEASE NOTE: USPS Delivery dates (Ground Advantage, Priority Mail) are NOT GUARANTEED by the post office. We will not provide shipping refunds for carrier delays if USPS Ground Advantage, USPS Priority Mail, UPS Surepost, or any UPS Ground Services are selected at checkout as a shipping service unless Shipping Insurance has been purchased during checkout. IF YOU NEED AN ITEM ON A SPECIFIC DATE, WE STRONGLY ADVISE USING UPS AIR SERVICES WHICH ARE FULLY GUARANTEED.
We offer ‘4 My Parcels Protection Guarantee’ for all your shipments. This shipping insurance is administered by our internal team to quickly resolve carrier-related delivery issues.
We highly recommend this insurance for all orders especially for any ground service (USPS or UPS Ground). When time-sensitive items for your child are in transit, having coverage really helps with carrier-related delays, losses, or damages. For a small cost, this insurance can help provide peace of mind when confronted with what is, unfortunately, now more frequent carrier-related issues. As a reminder, our shipping policy states that we are not responsible for parcel issues that are a result of the carrier including delivery delays, damages, or lost parcels. This shipping protection insurance plan provides coverage for all these issues.
For Full Details on the Shipping Protection Insurance, click here.
PLEASE PLACE YOUR ORDERS CAREFULLY. BABY PRODUCTS ARE HIGH DEMAND ITEMS AND MANY PARENTS NEED THEM URGENTLY. AS SUCH, WE MAKE GREAT EFFORTS TO SHIP ITEMS PROMPTLY. CANCELLATION FOR BUYER REMORSE OR ACCIDENTAL ORDERS MAY NOT BE POSSIBLE IF THE ITEM HAS ALREADY BEEN SHIPPED AND WILL INCUR SHIPPING AND RETURN SHIPPING CHARGES PRIOR TO ANY REFUND PROVIDED.
PLEASE NOTE: Contact us as soon as possible if there is ever an issue with your expected delivery. We are here to help. We always respond to customer inquiries within 48 hours.