Frequently Asked Questions

4 My Tots Packing & Shipping Policy Quick Summary:

We know the order you just placed is very important to your family. Our goal is to get items in your hands safely, quickly, and in optimal condition. Our packing and shipping policy reflects this mission:

• All items are imported from the UK and Europe and stored in our hygienic climate-controlled US facility.
• All orders ship from the US to your location:
  • Paid Express or Standard delivery orders ship the same business day guaranteed if placed by 12pm EST Monday thru Friday. After 12pm EST orders ship the same or next business day.
    
  • Free shipping orders ship within 1 business day.
  • Add 1 day transit for common shipping holidays.
• Tracking confirmation is sent by email or text (depending on the permissions you selected in your account)
• Delivery date estimates shown at checkout are set by the carrier (UPS or FEDEX) 
  • UPS Air and FEDEX Express services and Fedex Home Delivery are the only services with guaranteed delivery dates.
  • UPS Ground Services, and Fedex Ground Services are NOT guaranteed to arrive at the estimated date. 
  • UPDATED MAY 21 2026: We have discontinued shipping with the US Postal Service and no longer offer this option at checkout. Our customers rely on timely delivery and over the past few months there are been numerous issues including lost, damaged and late parcels and no useful process to file claims on behalf of our customers. We have been able to secure better shipping rates with UPS and Fedex to compensate for this change.
  • Please purchase our in-house Shipping Insurance at checkout to protect these parcels from late deliveries, lost parcels, or carrier-related damages.
  • We do not accept liability for carrier-related issues without shipping insurance.
• We have developed a thorough quality control inspection and packing process over the past 10 years that we take very seriously:
  • All items are inspected for proper factory seals, outer packaging damages, and expirations prior to packing.
  • All orders are hand-packed hygienically by a dedicated team member.
  • Packing materials are used strategically to create 'no movement' inside the parcel.
  • Box contents are verified against the packing slip prior to sealing.
  • Product damages due to our packing method are rare and unlikely.
• Therefore we DO NOT assume liability for carrier-related issues.
  • This includes: late deliveries, lost parcels, or carrier-related damages.
• We offer ‘4 My Parcels Protection Guarantee’ as a shipping insurance for all your shipments:
  • Administered in house (no 3rd party is involved)
  • Very Affordable ($1-3 dollars for most customer orders)
  • 'No Hassle' coverage for claims related to carrier mishaps.
  • Claims are dealt with promptly with minimal 'back and forth.'
  • Great coverage to protect the important formula or foods for your baby.
  • Must purchase during checkout to receive protection.
  • Claims without insurance will not be replaced or refunded if a carrier-related issue has occurred.

4 My Tots Shipping Policy Full Details:

All items are imported from the UK/Europe and stored at our climate-controlled US facility. All items are shipped from our US facility to your location.

Express and Standard Orders placed BEFORE 12 pm EST Mon-Fri ship the same day guaranteed (excluding weekends and holidays.) Orders with paid shipping placed AFTER 12 pm EST Mon-Fri ship the same or next business day (excluding weekends and holidays.)  Free shipping orders ship the same or next business day depending on Express shipping order volume. Delivery date estimates come from UPS and Fedex and are not set by us. 

PLEASE NOTE: WE ASSUME NO LIABILITY FOR LATE, LOST, OR MISSING PARCELS DUE TO CARRIER-RELATED ISSUES UNLESS SHIPPING INSURANCE HAS BEEN PURCHASED DURING CHECKOUT. SHIPMENTS ALWAYS DEPART OUR FACILITY ON TIME BY 6PM MONDAY-FRIDAY OR EARLIER (EXCLUDING HOLIDAYS). IN THE RARE EVENT THERE IS A REASON WE CANNOT FULFILL YOUR ORDER ON TIME, WE WILL NOTIFY YOU BY EMAIL AND/OR REFUND THE ORDER IMMEDIATELY.

We offer various shipping rates to accommodate all of our customers needs. Please note: IF YOU NEED AN ITEM ON A SPECIFIC DATE, WE STRONGLY ADVISE USING UPS AIR or FEDEX EXPRESS SERVICES WHICH ARE FULLY GUARANTEED.  

Local delivery

This option is only available for certain items in our catalog to Orlando area residents. If local delivery is available, it will be listed during checkout under shipping options. If there is no option available, then this service is not currently offered in your area.

In-store pickup

We do not offer in-store pickup at this time.

International Shipping

We now offer international shipping to Canada. All duties are included at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. 

If you haven’t received your order within the expected delivery time for your parcel, please contact us at info@4mytots.com with your order number, and we will look into the issue for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. When placing your order, please include the PO box number so the proper carrier options are available for shipment. We are not responsible for incorrect address entry or missing information when placing the order. Items returned to us due to incorrect address information provided by the customer may be subject to reshipment fees OR shipping charges may be deducted from issued refunds. Please check for accuracy before submitting your order.

Returns:

We have a 30-day return policy, which means you have 30 days after receiving your items to request a return.  The 30 day return deadline is determined using the tracking information provided by the shipping carrier at the time of delivery.

To be eligible for a return, your items must be in the same condition that you received them; NEW, UNOPENED with original factory seals intact in the original packaging.  We DO NOT accept returns on ANY food items INCLUDING FORMULAS AND CEREALS. 

PLEASE PLACE YOUR ORDERS CAREFULLY. THIS POLICY IS STRICTLY ENFORCED AND RETURNS WILL NOT BE PERMITTED FOR ANY FOODS AND FORMULAS. 

To start a return, contact us at: info@4mytots.com.  In the email please provide the order number or email address you used to register and the quantity of NEW UNOPENED item(s) with original factory seals intact being returned so that we can process your return promptly.  If your return is accepted, we'll send you a return shipping label to the email address on file. Please carefully repack the items to avoid damage in transit. You may use the box and packing materials from the original shipment. Apply the return label over the old shipping label and give the parcel to the appropriate carrier (UPS/USPS).  Return tracking will activate after the carrier’s 1st scan.  Once we receive and inspect the items, we will refund your original payment method minus shipping and return shipping charges. Please allow sufficient time for us to complete the return and inspection and for the refund to be issued. A refund confirmation is always sent to the email on file.  Items sent back without first requesting a return will not be accepted or refunded.

You can always contact us at info@4mytots.com with any questions.  We answer ALL messages within 48 hours during regular business hours.  Regular business hours are Monday thru Friday 9am-5pm EST (United States Eastern Standard Time.)

Damages and Defects:

Please inspect your order immediately upon delivery or pickup.  In the rare case that an item is damaged, please contact us immediately with any relevant photos at info@4mytots.com so we can resolve the issue promptly without excessive ‘back & forth’ emails. If Shipping insurance was purchased at checkout, damaged items will always be replaced promptly at no additional charge with an identical item using the same shipping service speed as the original parcel.  If the item is not available, a refund will be issued. If Shipping insurance was not purchased at checkout and we deem the damages were the cause of carrier handling, we will not accept a claim for return or replacement.

Non-returnable items:

Because of the delicate nature of our food catalog (mostly organic and without preservatives) we do NOT accept returns on ANY food items (baby snack food items, baby formulas, and baby cereals).  As parents, we would not want a perishable item that was given to another household, returned to us, and then sent to our home for our child to use.  We believe most parents would agree with us.  This policy ensures a high standard of product care and quality and upholds product safety for the children consuming these foods.  Additionally, we take very seriously the trust parents place in us to provide food items in their safest and most optimal condition. 

Please contact us before placing your order if you are unsure about an item's condition for return at info@4mytots.com

We do not accept returns for gift cards or clearance items.  Clearance items or Items from our ‘Specials’ Menu are sold as is and are final sale only.

Exchanges:

We do not offer exchanges.  Please order your items carefully. We do not accept "buyer's remorse" to change or modify orders that have already been placed. We ship items quickly, sometimes within 1-2 hours of order placement to meet the needs of parents who often need these items urgently. To avoid return shipping charges, please check your cart carefully prior to checkout. 

Refunds: 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus relevant shipping and return shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.  We generally recommend waiting 5-7 days for an approved refund to reflect on your method of purchase (credit card, apple pay, etc.)  If there are any questions or concerns about a refund, please email us at:  info@4mytots.com

Carrier Returned Shipments:

Parcels returned to us for refused delivery, incorrect or incomplete address provided at checkout, customer moved, PO Box issues, or any reason related to information not provided by the customer during order placement will automatically incur shipping and return shipping charges and possible restocking fees prior to issuing any expected refunds.