4 My Tots Packing & Shipping Policy Quick Summary:
We know the order you just placed is very important to your family. Our goal is to get items in your hands safely, quickly, and in optimal condition. Our packing and shipping policy reflects this mission:
- All items are imported from the UK and Europe and stored in our hygienic climate-controlled US facility.
- All orders ship from the US to your location:
- Paid Express or Standard delivery orders ship the same business day guaranteed if placed by 12pm EST Monday thru Friday. After 12pm EST orders ship the same or next business day.
- Free shipping orders ship within 1 business day.
- Add 1 day transit for common shipping holidays.
- Tracking confirmation is sent by email or text (depending on the permissions you selected in your account)
- Delivery date estimates shown at checkout are set by the carrier (UPS or FEDEX)
- UPS Air and FEDEX Express services and Fedex Home Delivery are the only services with guaranteed delivery dates.
- UPS Ground Services, and Fedex Ground Services are NOT guaranteed to arrive at the estimated date.
- UPDATED MAY 21 2026: We have discontinued shipping with the US Postal Service and no longer offer this option at checkout. Our customers rely on timely delivery and over the past few months there are been numerous issues including lost, damaged and late parcels and no useful process to file claims on behalf of our customers. We have been able to secure better shipping rates with UPS and Fedex to compensate for this change.
- Please purchase our in-house Shipping Insurance at checkout to protect these parcels from late deliveries, lost parcels, or carrier-related damages.
- We do not accept liability for carrier-related issues without shipping insurance.
- We have developed a thorough quality control inspection and packing process over the past 10 years that we take very seriously:
- All items are inspected for proper factory seals, outer packaging damages, and expirations prior to packing.
- All orders are hand-packed hygienically by a dedicated team member.
- Packing materials are used strategically to create 'no movement' inside the parcel.
- Box contents are verified against the packing slip prior to sealing.
- Product damages due to our packing method are rare and unlikely.
- Therefore we DO NOT assume liability for carrier-related issues.
- This includes: late deliveries, lost parcels, or carrier-related damages.
- We offer ‘4 My Parcels Protection Guarantee’ as a shipping insurance for all your shipments:
- Administered in house (no 3rd party is involved)
- Very Affordable ($1-3 dollars for most customer orders)
- 'No Hassle' coverage for claims related to carrier mishaps.
- Claims are dealt with promptly with minimal 'back and forth.'
- Great coverage to protect the important formula or foods for your baby.
- Must purchase during checkout to receive protection.
- Claims without insurance will not be replaced or refunded if a carrier-related issue has occurred.
4 My Tots Shipping Policy Full Details:
All items are imported from the UK/Europe and stored at our climate-controlled US facility. All items are shipped from our US facility to your location.
Express and Standard Orders placed BEFORE 12 pm EST Mon-Fri ship the same day guaranteed (excluding weekends and holidays.) Orders with paid shipping placed AFTER 12 pm EST Mon-Fri ship the same or next business day (excluding weekends and holidays.) Free shipping orders ship the same or next business day depending on Express shipping order volume. Delivery date estimates come from UPS and Fedex and are not set by us.
PLEASE NOTE: WE ASSUME NO LIABILITY FOR LATE, LOST, OR MISSING PARCELS DUE TO CARRIER-RELATED ISSUES UNLESS SHIPPING INSURANCE HAS BEEN PURCHASED DURING CHECKOUT. SHIPMENTS ALWAYS DEPART OUR FACILITY ON TIME BY 6PM MONDAY-FRIDAY OR EARLIER (EXCLUDING HOLIDAYS). IN THE RARE EVENT THERE IS A REASON WE CANNOT FULFILL YOUR ORDER ON TIME, WE WILL NOTIFY YOU BY EMAIL AND/OR REFUND THE ORDER IMMEDIATELY.
We offer various shipping rates to accommodate all of our customers needs. Please note: IF YOU NEED AN ITEM ON A SPECIFIC DATE, WE STRONGLY ADVISE USING UPS AIR or FEDEX EXPRESS SERVICES WHICH ARE FULLY GUARANTEED.
We ship from within the United States to almost all domestic US locations. All of our products have shipping options from 1-8 business days within the US including Alaska and Hawaii. Delivery times are based on the delivery location in the United States and the shipping service you select at checkout. If your cart minimum qualifies for Free Shipping, we will choose the most cost-effective shipping method typically with the longest delivery time at our discretion. East Coast and Midwest customers will receive Free Shipping parcels usually within 3-6 business days. West Coast and Northwest/Southwest customers will receive Free Shipping parcels usually within 4-8 business days (See Table Below.) The shipping times shown at checkout are delivery estimates only. For Guaranteed delivery times, please select UPS Air or FEDEX Express options.
You will receive a tracking notification to your registered email when the parcel ships from our facility. Tracking may take several hours to activate and depends on when carriers complete the 1st scan. For example, parcels leave our facility at 2pm on Tuesday but are not scanned by the carrier until 8pm that night. Regardless, the estimated delivery time provided at checkout is approximately when you should expect your parcel but this is not a guarantee (unless UPS Air or Fedex Express was selected.)
Shipment Preparation and Packing
We have developed a thorough quality control inspection and packing process over the past 10 years that we take very seriously:
- All items are inspected for proper factory seals, outer packaging damages, and expirations prior to packing.
- All orders are hand-packed hygienically by a dedicated team member.
- Packing materials are used strategically to create 'no movement' inside the parcel.
- Box contents are verified against the packing slip prior to sealing.
- Product damages due to our packing method are rare and unlikely.
Shipping Protection Insurance
We offer ‘4 My Parcels Protection Guarantee’ for all your shipments. This shipping insurance is administered by our internal team to quickly resolve carrier-related delivery issues.
We highly recommend this insurance for all orders especially for any ground service (Fedex Ground, or UPS Ground) or Free Shipping service. When time-sensitive items for your child are in transit, having coverage really helps with carrier-related delays, losses, or damages. For a very small cost, this insurance can help provide peace of mind when confronted with what is, unfortunately, now more frequent carrier-related issues. As a reminder, our shipping policy states that we are not responsible for parcel issues that are a result of the carrier including delivery delays, damages, or lost parcels. This shipping protection insurance plan provides coverage for all these issues quickly and affordably.
For Full Details on the Shipping Protection Insurance, click here.
PLEASE PLACE YOUR ORDERS CAREFULLY. BABY PRODUCTS ARE HIGH DEMAND ITEMS AND MANY PARENTS NEED THEM URGENTLY. AS SUCH, WE SHIP ITEMS VERY PROMPTLY. CANCELLATION FOR BUYER REMORSE OR ACCIDENTAL ORDERS MAY NOT BE POSSIBLE IF THE ITEM HAS ALREADY BEEN SHIPPED AND WILL INCUR SHIPPING AND RETURN SHIPPING CHARGES PRIOR TO ANY REFUND PROVIDED.
PLEASE NOTE: Contact us as soon as possible if there is ever an issue with your expected delivery. We are here to help. We always respond to customer inquiries within 48 hours during regular business hours Mon-Fri.
| |
Shipping option | Estimated delivery time |
STANDARD (FEDEX Ground, UPS Ground) | 2-4 business days (East Coast and Midwest) 4-6 business days (West Coast and NW/SW) |
EXPEDITED (UPS 3 Day, FEDEX Express Saver, UPS 2nd Day Air Saver) [GUARANTEED DELIVERY DATES] | 2-3 business days (most locations) 4-5 business days (remote areas) |
EXPRESS (Fedex Overnight, UPS Next Day Air) [GUARANTEED DELIVERY DATES] | 1 business day |
Local delivery
This option is only available for certain items in our catalog to Orlando area residents. If local delivery is available, it will be listed during checkout under shipping options. If there is no option available, then this service is not currently offered in your area.
In-store pickup
We do not offer in-store pickup at this time.
International Shipping
We now offer international shipping to Canada. All duties are included at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within the expected delivery time for your parcel, please contact us at info@4mytots.com with your order number, and we will look into the issue for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. When placing your order, please include the PO box number so the proper carrier options are available for shipment. We are not responsible for incorrect address entry or missing information when placing the order. Items returned to us due to incorrect address information provided by the customer may be subject to reshipment fees OR shipping charges may be deducted from issued refunds. Please check for accuracy before submitting your order.
