Organic rice flour (99.99%), Thiamin (Vitamin B1).
All items are imported from the UK/Europe and stored at our climate-controlled US facility. All items are shipped from our US facility to your location.
Express and Standard Orders placed BEFORE 12 pm EST Mon-Fri ship the same day guaranteed (excluding weekends and holidays.) Orders with paid shipping placed AFTER 12 pm EST Mon-Fri ship the same or next business day (excluding weekends and holidays.) Free shipping orders ship the same or next business day depending on Express shipping order volume. Delivery date estimates come from UPS and Fedex and are not set by us.
PLEASE NOTE: WE ASSUME NO LIABILITY FOR LATE, LOST, OR MISSING PARCELS DUE TO CARRIER-RELATED ISSUES UNLESS SHIPPING INSURANCE HAS BEEN PURCHASED DURING CHECKOUT. SHIPMENTS ALWAYS DEPART OUR FACILITY ON TIME BY 6PM MONDAY-FRIDAY OR EARLIER (EXCLUDING HOLIDAYS). IN THE RARE EVENT THERE IS A REASON WE CANNOT FULFILL YOUR ORDER ON TIME, WE WILL NOTIFY YOU BY EMAIL AND/OR REFUND THE ORDER IMMEDIATELY.
We offer various shipping rates to accommodate all of our customers needs. Please note: IF YOU NEED AN ITEM ON A SPECIFIC DATE, WE STRONGLY ADVISE USING UPS AIR or FEDEX EXPRESS SERVICES WHICH ARE FULLY GUARANTEED.
We ship from within the United States to almost all domestic US locations. All of our products have shipping options from 1-8 business days within the US including Alaska and Hawaii. Delivery times are based on the delivery location in the United States and the shipping service you select at checkout. If your cart minimum qualifies for Free Shipping, we will choose the most cost-effective shipping method typically with the longest delivery time at our discretion. East Coast and Midwest customers will receive Free Shipping parcels usually within 3-6 business days. West Coast and Northwest/Southwest customers will receive Free Shipping parcels usually within 4-8 business days (See Table Below.) The shipping times shown at checkout are delivery estimates only. For Guaranteed delivery times, please select UPS Air or FEDEX Express options.
You will receive a tracking notification to your registered email when the parcel ships from our facility. Tracking may take several hours to activate and depends on when carriers complete the 1st scan. For example, parcels leave our facility at 2pm on Tuesday but are not scanned by the carrier until 8pm that night. Regardless, the estimated delivery time provided at checkout is approximately when you should expect your parcel but this is not a guarantee (unless UPS Air or Fedex Express was selected.)
We have developed a thorough quality control inspection and packing process over the past 10 years that we take very seriously:
We offer ‘4 My Parcels Protection Guarantee’ for all your shipments. This shipping insurance is administered by our internal team to quickly resolve carrier-related delivery issues.
We highly recommend this insurance for all orders especially for any ground service (Fedex Ground, or UPS Ground) or Free Shipping service. When time-sensitive items for your child are in transit, having coverage really helps with carrier-related delays, losses, or damages. For a very small cost, this insurance can help provide peace of mind when confronted with what is, unfortunately, now more frequent carrier-related issues. As a reminder, our shipping policy states that we are not responsible for parcel issues that are a result of the carrier including delivery delays, damages, or lost parcels. This shipping protection insurance plan provides coverage for all these issues quickly and affordably.
For Full Details on the Shipping Protection Insurance, click here.
PLEASE PLACE YOUR ORDERS CAREFULLY. BABY PRODUCTS ARE HIGH DEMAND ITEMS AND MANY PARENTS NEED THEM URGENTLY. AS SUCH, WE SHIP ITEMS VERY PROMPTLY. CANCELLATION FOR BUYER REMORSE OR ACCIDENTAL ORDERS MAY NOT BE POSSIBLE IF THE ITEM HAS ALREADY BEEN SHIPPED AND WILL INCUR SHIPPING AND RETURN SHIPPING CHARGES PRIOR TO ANY REFUND PROVIDED.
PLEASE NOTE: Contact us as soon as possible if there is ever an issue with your expected delivery. We are here to help. We always respond to customer inquiries within 48 hours during regular business hours Mon-Fri.
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Shipping option |
Estimated delivery time |
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STANDARD (FEDEX Ground, UPS Ground) |
2-4 business days (East Coast and Midwest) 4-6 business days (West Coast and NW/SW) |
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EXPEDITED (UPS 3 Day, FEDEX Express Saver, UPS 2nd Day Air Saver) [GUARANTEED DELIVERY DATES] |
2-3 business days (most locations) 4-5 business days (remote areas) |
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EXPRESS (Fedex Overnight, UPS Next Day Air) [GUARANTEED DELIVERY DATES] |
1 business day |
This option is only available for certain items in our catalog to Orlando area residents. If local delivery is available, it will be listed during checkout under shipping options. If there is no option available, then this service is not currently offered in your area.
We do not offer in-store pickup at this time.
We now offer international shipping to Canada. All duties are included at checkout.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within the expected delivery time for your parcel, please contact us at info@4mytots.com with your order number, and we will look into the issue for you.
Some carriers have limitations around shipping to P.O. Boxes. When placing your order, please include the PO box number so the proper carrier options are available for shipment. We are not responsible for incorrect address entry or missing information when placing the order. Items returned to us due to incorrect address information provided by the customer may be subject to reshipment fees OR shipping charges may be deducted from issued refunds. Please check for accuracy before submitting your order.
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your items to request a return. The 30 day return deadline is determined using the tracking information provided by the shipping carrier at the time of delivery.
To be eligible for a return, your items must be in the same condition that you received them; NEW, UNOPENED with original factory seals intact in the original packaging. We DO NOT accept returns on ANY food items INCLUDING FORMULAS AND CEREALS.
PLEASE PLACE YOUR ORDERS CAREFULLY. THIS POLICY IS STRICTLY ENFORCED AND RETURNS WILL NOT BE PERMITTED FOR ANY FOODS AND FORMULAS.
To start a return, contact us at: info@4mytots.com. In the email please provide the order number or email address you used to register and the quantity of NEW UNOPENED item(s) with original factory seals intact being returned so that we can process your return promptly. If your return is accepted, we'll send you a return shipping label to the email address on file. Please carefully repack the items to avoid damage in transit. You may use the box and packing materials from the original shipment. Apply the return label over the old shipping label and give the parcel to the appropriate carrier (UPS/USPS). Return tracking will activate after the carrier’s 1st scan. Once we receive and inspect the items, we will refund your original payment method minus shipping and return shipping charges. Please allow sufficient time for us to complete the return and inspection and for the refund to be issued. A refund confirmation is always sent to the email on file. Items sent back without first requesting a return will not be accepted or refunded.
You can always contact us at info@4mytots.com with any questions. We answer ALL messages within 48 hours during regular business hours. Regular business hours are Monday thru Friday 9am-5pm EST (United States Eastern Standard Time.)
Damages and Defects:
Please inspect your order immediately upon delivery or pickup. In the rare case that an item is damaged, please contact us immediately with any relevant photos at info@4mytots.com so we can resolve the issue promptly without excessive ‘back & forth’ emails. If Shipping insurance was purchased at checkout, damaged items will always be replaced promptly at no additional charge with an identical item using the same shipping service speed as the original parcel. If the item is not available, a refund will be issued. If Shipping insurance was not purchased at checkout and we deem the damages were the cause of carrier handling, we will not accept a claim for return or replacement.
Non-returnable items:
Because of the delicate nature of our food catalog (mostly organic and without preservatives) we do NOT accept returns on ANY food items (baby snack food items, baby formulas, and baby cereals). As parents, we would not want a perishable item that was given to another household, returned to us, and then sent to our home for our child to use. We believe most parents would agree with us. This policy ensures a high standard of product care and quality and upholds product safety for the children consuming these foods. Additionally, we take very seriously the trust parents place in us to provide food items in their safest and most optimal condition.
Please contact us before placing your order if you are unsure about an item's condition for return at info@4mytots.com
We do not accept returns for gift cards or clearance items. Clearance items or Items from our ‘Specials’ Menu are sold as is and are final sale only.
Exchanges:
We do not offer exchanges. Please order your items carefully. We do not accept "buyer's remorse" to change or modify orders that have already been placed. We ship items quickly, sometimes within 1-2 hours of order placement to meet the needs of parents who often need these items urgently. To avoid return shipping charges, please check your cart carefully prior to checkout.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus relevant shipping and return shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund too. We generally recommend waiting 5-7 days for an approved refund to reflect on your method of purchase (credit card, apple pay, etc.) If there are any questions or concerns about a refund, please email us at: info@4mytots.com
Carrier Returned Shipments:
Parcels returned to us for refused delivery, incorrect or incomplete address provided at checkout, customer moved, PO Box issues, or any reason related to information not provided by the customer during order placement will automatically incur shipping and return shipping charges and possible restocking fees prior to issuing any expected refunds.
